Help Center

E-tickets are sent to the email address used during checkout. Make sure your email is correct before payment. If you do not see the email, check your spam, junk, or promotions folder.

Yes. Open your order confirmation page and click Download Tickets. You can download a PDF, print the tickets, or show the QR code from your mobile device where allowed by the venue.

Ticket transfer depends on the event organizer’s policy. Some tickets can be transferred, while others require the original attendee name and ID at entry. Check the event rules before sharing a ticket with another person.

First check your email inbox, spam folder, and account order history. If you still cannot find them, contact RIATICKET support with:

• Your order ID.
• Your checkout email address.
• The event name.
• The approximate payment date.

Rescheduling depends on the event or venue policy. Open-dated tickets may allow flexible visits, while date/time tickets usually require the selected date and time slot. Contact support if you selected the wrong date or time.

If an event is canceled by the organizer, RIATICKET or the organizer will notify you by email. Depending on the event policy, options may include:

• Refund to original payment method.
• Rescheduled date.
• Credit for a future event.

Some venues require a valid photo ID that matches the attendee name on the ticket. Always check the event entry rules before arrival. For restricted events, ID verification may be mandatory.

Refunds depend on the organizer’s cancellation and refund policy. If eligible, refunds are usually issued to the original payment method. Some tickets may be final-sale and non-refundable.

Where supported, you can add tickets to Apple Wallet or Google Wallet from the ticket download page. Wallet availability may vary by event, ticket type, and device.